Call us: +44 (0)1634 300900 | E-mail: enterprise@dpie.com

Diamond Point International

Technical Support from Diamond Point International

Introduction

The company employs a combination of hardware, software and system engineers in support of the products and services marketed by the company. Our technically qualified application engineers all have strong software base for customers with software driver integration and installation problems - a constant source of customer frustration. We have a technical facility whereby problems exhibited in the field can be closely replicated in the laboratory, thus facilitating fault analysis and diagnosis. This reduces frustrating experiences in trying to get direct help from the manufactures and allows us to provide quality technical support in the same time zone! If you have a system in mind, why not contact our staff directly.

Drivers & Software

There are no drivers or software on our web site. Most of our products come with drivers and all our suppliers have drivers on their web sites. Alternatively, drivers can be obtained from us via email, via external file transfer service (i.e. wetransfer.com), can be uploaded to our website or can be put on CD and posted to you if necessary.

Additional Information

If there is anything that you would like us to do, please feel free to contact us for advice. We have lots of experience in PCB design, chassis design, pre-loading software, part systems builds (i.e fitting processor/memory etc to cards), building full systems, temperature screening parts and generating Windows XP Embedded and Windows Embedded Standard 7 images. Check out our Custom Design Website page for more details.

Returns/RMA

All returns have to accompanied by an RMA (Return Merchandise Authorisation). To obtain this number, an RMA form must be filled in and faxed back to us at (01634) 722398. The form can be faxed to you on request by phoning us on (01634) 300900 or can be downloaded below. Once received, a returns number will be sent back via fax/phone/email which will allow you to return the equipment to us.

Download RMA form in PDF format (13kb)

Please list the fault(s) as clearly and as in as much detail as possible on the RMA form. Additionally, please ensure that returns are suitably packaged (preferably in the packaging that the item(s) where shipped in) and that electrostatic packaging/bags etc are used where necessary.

Contacting Support

Simply fill in your support request in the following form and we will get back to you prompty. Alternatively, email support@dpie.com or call us on +44 (1634) 300900.